it-trends.solarwinds.comSolarWinds IT Trends Report 2023: Lessons From Observability Leaders

See How You Compare Lessons From Observability Leaders Uncover learnings from enterprises who have adopted observability Download The Report Share the SolarWinds IT Trends Report 2023 Introduction Eliminating outages Service delivery Early days Business outcomes IT outcomes Introduction IT environments are becoming too complex for humans to manage alone. Observability tools have emerged as a solution for teams facing shortened development cycles and increased focus on performance and security. We commissioned the survey— 2023 IT Trends: Lessons From Observability Leaders —to understand how leaders are adopting observability and what they are learning. We invite you to explore the key findings. See How You Compare KEY FINDINGS Eliminating outages Want to see the complete findings? Get The Report Eliminating outages through observability Outages or brownouts in an enterprise’s network are not just disruptions but indicators of deficiencies in the enterprise’s observability’s efforts. Our survey found the typical enterprise suffers: Get in front of outages A robust observability strategy can help preemptively detect anomalies and potential issues—before they escalate into full flown outages. KEY FINDINGS Digital services Want to see the complete findings? Get The Report It’s all about end-to-end digital services When it comes to end-to-end digital service delivery, respondents noted these crucial priorities for their business and customers: Security 100% Customer experience 99% Performance 94% Privacy and data sovereignty 86% What matters most Modern enterprises revolve around being reliable, effective, and frictionless—especially in providing end-to-end digital services. KEY FINDINGS Early days Want to see the complete findings? Get The Report Observability adoption: still in the early days Key Finding 1 Key Finding 2 Key Finding 3 Organizations’ most important observability goals: Improving customer experience 96% Faster innovation 71% Reducing the average time to solve issues 71% Reducing the average time to detect issues 60% While 100% of respondents are engaging with observability in some form, only 1% say they actually leverage observability. Key challenges with fully adopting observability: Accelerating pace of change 72% Observability blind spots 58% Growing complexity 58% Insufficient budgets 52% The challenges enterprises face in implementing observability aren’t just technical. More than half of respondents reported poor retention of IT observability staff due to burnout. Poor retention of IT staff due to burnout 51% Overnight adoption isn’t an option for most Most respondents say they are still in the early stages of observability. KEY FINDINGS Better business outcomes Want to see the complete findings? Get The Report Observability leads to better business outcomes Key Finding 1 Key Finding 2 Key Finding 3 We were curious as to what observability leaders are doing better than most. The survey found leaders are doing better than the laggards with these business outcomes: Observability leaders are more integrated and are increasingly trading tool sprawl for a comprehensive, single-pane-of-glass visibility. 3X Revenue growth 3X Revenue growth 2.5X Speed of innovation 7.5X Better at auto-remediating Observability leaders are 3.9X more likely to say they are doing extremely well with employee experience and gave higher ratings to their staff’s observability skills and lower levels of burnout. Observability leaders who state their staff is extremely skilled at observability. 13% Observability laggards who state their staff is extremely skilled at observability. 2% Defining Observability leaders and laggards To determine a leader or laggard in the survey, points were assigned to each question related to good or bad outcomes. Respondents with scores in the top third are classified as observability leaders. Respondents with scores in the bottom third are classified as observability laggards. KEY FINDINGS Better IT outcomes Want to see the complete findings? Get The Report Observability leads to better IT outcomes The report found observability leaders lead the laggards by huge margins in monitoring, detecting, and resolving issues. Leaders say their organizations are doing 2X better with: Improving efficiency and customer retention Observability can accelerate insights, improve data integrity and resilience, implement automation, and reduce human error. Get the 2023 report The SolarWinds IT Trends Report is an annual survey that explores significant trends, developments, and movements related to—and directly affecting—technology professionals and leaders. Download The Report Share the 2023 IT Trends report Get last year’s report: Getting IT Right: Managing Hybrid IT Complexity Download report Observability Leaders Assessment Answer 9 questions to see how you compare with other tech pros in your Observability transformation. Get Started QUESTION 1/9 Industry 11% Which best describes your industry? Technology Telecommunications Financial/Insurance Industrial Materials Manufacturing Retail Healthcare Pharmaceutical Energy/Utilities Services/Consulting Education Non-profit Government/Public Sector Please make a selection QUESTION 2/9 Observability Planning 22% What is your organization’s involvement with observability? Not involved/no plans Discussing Trialing Implementing Using Please make a selection QUESTION 3/9 Budget 33% Describe your level of budgeting for observability Extremely under-budgeted Somewhat under-budgeted Neither under-budgeted nor over-budgeted Somewhat over-budgeted Extremely over-budgeted Please make a selection QUESTION 4/9 Leadership Support 44% How supportive of observability is your organization’s management? Extremely unsupportive Somewhat unsupportive Neither unsupportive nor supportive Somewhat supportive Extremely supportive Please make a selection QUESTION 5/9 Observability Competency 55% How skilled is your staff at observability? Extremely unskilled Somewhat unskilled Neither unskilled nor skilled Somewhat skilled Somewhat skilled Please make a selection QUESTION 6/9 Observability Functions 66% Which of the following observability functions are offered by one or more of the tools you own? Network performance monitoring Security monitoring Log management Database monitoring Alerts Browser monitoring Infrastructure monitoring Error tracking Dashboards Application performance monitoring (APM) Mobile monitoring AIOps Synthetic monitoring Real user monitoring (RUM) Please make a selection QUESTION 7/9 Tool Integration 77% How integrated” are your observability tools? In other words, how much do they share data, combine results, and provide insights based on input from other tools? Extremely nonintegrated Somewhat nonintegrated Neither nonintegrated nor integrated Somewhat integrated Extremely integrated Please make a selection QUESTION 8/9 Outage Costs 88% Which of the following types of costs has your organization experienced due to outages or brownouts? Lost productivity Revenue loss Fines related to missed service-level agreements (SLAs) or service-level objectives (SLOs) Compliance costs Legal costs Loss of customers Loss of reputation Lower stock price Cost of mitigation of outage or brownout Please make a selection QUESTION 9/9 Organizational Impact 100% Has anyone ever lost their job at your organization as a result of an outage or brownout? Yes No Don’t Know Please make a selection Previous Next Submit ©2024 SolarWinds Worldwide, LLC. All rights...